Shipping Information
Order Processing
At PatioFurniture.com, we strive to ship all orders as quickly as possible. We make use of multiple warehouses as well as manufacturer inventory to expedite the process and minimize shipping time. We are unable to provide an exact delivery date at the time of your order, but we will communicate with you through every step of your order being processed and delivery.Standard Delivery
Orders shipped by Standard Delivery are transported via standard ground service and generally arrive within three to seven business days from the date of shipping.White Glove Delivery
White Glove Delivery is a deluxe level of professional delivery service, which includes delivery by appointment, the careful removal of your items from the packaging, placement of the items where you'd like them, assembly and inspection of the items and removal of all packaging. Click here to read more about white glove delivery.Shipping Charges
Shipping charges will be based on the cash value of the items that you purchase and will be displayed in the Shopping Cart during checkout. You will have the option of Standard or White Glove Delivery rates. The following table identifies how the shipping costs are calculated.| Order Total | |||
| From | Up To | Standard Delivery | White Glove Delivery |
| $1 | $100 | $15 | $N/A - UPS |
| $101 | $249 | $25 | $N/A - UPS | $250 | $999 | $149 | $299 |
| $1,000 | $1,998 | $249 | $299 |
| $1,999 | $2,998 | FREE | $199 | $2,999 | $4,999 | FREE | $299 | $5,000 | And Up | FREE | $499 |
Shipping charges are calculated before any promotional discounts and taxes.
Local Trading Area
Free Delivery promotions are for outside of our Local Trading Area. Deliveries inside of our Local Trading Area will be made for a fee of $149. Local Trading Area is defined as the zip codes of the Local Trading Area of all of the Florida and California stores listed in the Store Locations section of this web site.P.O. Boxes
We cannot ship to Post Office Boxes due to size and weight restrictions.Damages in Shipping
Although we take great care to package our items in a manner that insures safe delivery, accidents can happen. Should you happen to receive a damaged carton, please do not refuse delivery. Inspect the item and notify us right away (888-372-8465) if there is any damage to the item(s). We will immediately replace the damaged item, or items, if necessary, to rectify the situation. Your complete satisfaction is very important to us and we pledge to do our best to make sure you get what you want the way you want it.Outside the Contiguous 48 States
Alaska and Hawaii
Shipments to either Alaska or Hawaii will incur an additional shipping charge over and above the charges described in the chart above.Exporting
We ship worldwide. We are glad to provide the coordination of shipping and delivery of our products anywhere in the world. These deliveries will require custom shipping charges based on the items and the final destination. A customer service representative from PatioFurniture.com will contact you to provide a final shipping quote for your approval prior to your order being shipped or any charges being accessed to your credit card.Please note that any costs for the items purchased, or shipping, for delivery outside the Continental United States, does not include any applicable duty, value added taxes (VAT) or import consumption taxes. The recipient of the merchandise will be required to pay these additional costs at the time of delivery. We are unable to provide estimates for duties or taxes.
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